Cannot add contacts to skype for business password#

Cannot add contacts to skype for business password#

If the agent is not signed in to the domain -if they are not using their company computer, for example-a Sign in window appears requesting the agent's username and password for the domain.įor information about an agent's experience, see Synchronizing ContactPad state with Skype for Business presence.

The agent does not therefore need to re-enter their credentials to sign in to Skype for Business. If an agent is signed in to the domain defined in Windows Domain, Integrated Windows Authentication passes their domain credentials to their browser when they use ContactPad.If you selected the Integrated Windows Authentication (On Premise) authentication flow:.If the agent is not logged in to Office365, a message appears in ContactPad to request that the agent logs in.If an agent is logged in to Office365, ContactPad uses their Office365 credentials to synchronize ContactPad states and Skype for Business Online presences.If you selected the Skype for Business Online authentication flow:.The functionality varies slightly based on which authentication flow you selected: Your agents' states will now be synchronized with Skype for Business presences. If you select the Skype for Business Online authentication flow, you do not need to provide any more information. Contact your Skype for Business administrator if you do not know the domain. In Windows Domain, specify the domain of your Skype for Business on-premises server. If you select the Integrated Windows Authentication (On Premise) authentication flow, the Windows Domain field appears.To ensure that your integration is not blocked, add the following URLs as appropriate for your Vonage Contact Center account to the Skype for Business web service configuration settings:įor information about adding URLs to the web service configuration settings, see Microsoft help. Without this additional configuration, Skype for Business may block your integration.

When using the Integrated Windows Authentication (On Premise) authentication flow, your Skype for Business administrator may need to configure the application to allow traffic from Vonage Contact Center.